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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathryn Nix

November 24, 2025

5  out of  5
rating by Kathryn Nix
"Very friendly and saved me $100 a month!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! So glad to have you as a customer."
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luis salas

November 21, 2025

5  out of  5
rating by luis salas
"I had the pleasure to get quotes and work with Kess and Lesley for my personal and business insurance. They were able to save me literally thousands of dollars on diferent house policies. Very very quick responds and very easy to work with. There is no doubt i will be calling them again for future business."
We responded:
"Luis, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance and financial needs."
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Jerri Fankhauser

November 17, 2025

5  out of  5
rating by Jerri Fankhauser
"Great people to work with. They are very helpful, kind and caring. State Farm has been the lowest prices I found anywhere for the coverage I got."
We responded:
"Thank you for taking the time to share your thoughts Jerri. I appreciate it! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Veronica Butts

October 27, 2025

5  out of  5
rating by Veronica Butts
"Great team!!"
We responded:
"Veronica, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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nancy shields

October 24, 2025

5  out of  5
rating by nancy shields
"Very service oriented and knowledgeable"
We responded:
"Nancy, thank you so much for your positive review of our office. I have enjoyed working with you and appreciate your business. Have a great day! "
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Jessica Robinson

September 26, 2025

5  out of  5
rating by Jessica Robinson
"They have wonderful workers there i have told several of my friends about Lesley and Hailey the continuous good vibes I always get there and how they are so nice and friendly."
We responded:
"Jessica, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance or financial service needs, just let us know. Thank you!"
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Rachel Kelley

September 24, 2025

5  out of  5
rating by Rachel Kelley
"We worked with Mellonie to update & upgrade our business insurance. She was very thorough, and took the time to explain any questions we had about coverage. 10/10 Thank you Mellonie!"
We responded:
"Rachel, we appreciate your review! We are delighted to know you had a great experience with Mellonie in our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chris Cavazos

September 16, 2025

5  out of  5
rating by Chris Cavazos
"Easy to work with and extremely responsive to requests, phone calls, and meetings!"
We responded:
"Chris, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tori Sinclair

August 30, 2025

5  out of  5
rating by Tori Sinclair
"Lesley and her team are AWESOME!! 5 stars all around. It is always a joy to work with Lesley. She is so informative, transparent and personable. I truly appreciate her all she does to provide the best service possible."
We responded:
" Tori, I appreciate your review! I am so happy to know you had a great experience with our State Farm office. I enjoy working with you and I am happy to have you as a customer. Looking forward to our upcoming follow-up appointment as well. "
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jack reid

August 29, 2025

5  out of  5
rating by jack reid
"Efficiency and transparent regarding coverage and options maintaining professional integrity."
We responded:
"Jack, thank you for your feedback! It’s our pleasure to assist you with your insurance needs. I appreciate you making time for us to review your policies. If there is anything else we can do to help, please let us know!"
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Cheryl

August 8, 2025

5  out of  5
rating by Cheryl
"I had an appointment on august 6 with Mellonie Jackson to review my policies. Normally I dislike these kind of visits, But since I had my accident, I felt I needed it. Mellonie was the perfect person to see. She put me at ease first thing. I can't say enough nice things about her. She explained my policy details, answered my questions thoroughly. I learned a things about my policies that I wasn't aware of (and I took notes.) I would like to add that everyone in your office commendable in their service!"
We responded:
"Thank you for your 5-star review Cheryl! My State Farm team and I are happy you came in to visit so we could answer your questions and explain your auto policy in more detail. I'm so glad to hear you are happy with our service. That is what we strive for!"
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Ethan Grout

July 9, 2025

5  out of  5
rating by Ethan Grout
"Lesley Siegfried is extremely helpful, she answered all of my questions I had and help me lower my rate while in the navy. 10/10 would recommend State Farm and Lesley to anyone looking for a good rate and great customer service."
We responded:
"Thank you for reviewing our State Farm office! I'm so happy you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for your service!"
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Lamona Robinson

June 9, 2025

5  out of  5
rating by Lamona Robinson
"I'm thoroughly impressed with Lesley and Hailey a State Farm Insurance Company located in the Independence area. Their rates are super competitive, and their customer service is always super responsive and helpful. Not only I'm covered with auto I also have Life insurance policy with State Farm. Filing a claim was a breeze, and I was pleasantly surprised by how quickly and efficiently everything was handled. Highly recommend 5\5 stars."
We responded:
"Lamona, thank you so much for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our office. We appreciate you trusting us to take care of your auto protection and your life insurance. If you ever have any questions or need assistance, we’re here to help!"
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Blake Keeton

April 29, 2025

5  out of  5
rating by Blake Keeton
"Mellonie at State Farm exceeded my expectations with our last insurance dealings. She really took the time to find out how to lower my car insurance rates vs. the other top 3 companies. Kudos to Hailey, the office manager, also. Lesley Siegfried -Agency Owner- is the real star. She has never failed to show leadership. No one really likes to call their insurance agency, or a dentist, yet, it is always a pleasure to deal with them!"
We responded:
"Blake, thank you for taking the time to share your thoughts about the experience you had with Mellonie and Hailey! I'm glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help. It's a pleasure to have you in our agency!"
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Marquise Ford

April 15, 2025

5  out of  5
rating by Marquise Ford
"Awesome customer service. Not very expensive. Mellonie is the one i went to , shes gonna get you right."
We responded:
"Marquise - thank you for providing feedback on Mellonie’s customer service. I am so glad the process was positive. We look forward to serving your insurance and financial service needs as our customer. "
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Beverly Fernandez

March 20, 2025

5  out of  5
rating by Beverly Fernandez
"Always helpful with my needs. All staff there have been knowledgeable and friendly"
We responded:
"Thank you for taking the time to share your thoughts Beverly! I'm glad to know you’re satisfied with the service at my State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Amber Kytle

March 11, 2025

5  out of  5
rating by Amber Kytle
"Great experience with this location! Everyone is so genuine and informative with anything they can help you with. We recently needed help with a claim when we couldn't reach who we needed and agents here played a major role in bridging the gap. We appreciate the service they provide to us!"
We responded:
"Amber, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs, and I'm so glad we could assist you with your claim process. If there is anything else we can do to help, please let us know!"
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Samoa LeAu

March 6, 2025

5  out of  5
rating by Samoa LeAu
"Mellonie answered my inquiries quickly and professionally, and she delivered exceptional customer service. Mellonie promptly responds to my emails, texts, and phone calls. She went out of her way to assist me with my quote. Mellonie was incredibly helpful, giving me all the information and guiding me through the site, even though their software and website are not user-friendly. In addition to being a pleasure to deal with, Mellonie is trustworthy and will follow up and ensure that the system is updated with the modifications being made to my home and auto policies. Thank you for all your help!."
We responded:
"Samoa, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. I am so glad you have had a great experience with Mellonie. If there is anything else we can do to help, please let us know!"
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Donna Fiedler

March 4, 2025

5  out of  5
rating by Donna Fiedler
"Mellanie is an excellent rep for State Farm. My phone call with her today was very professional and informative. We went over my policies and she made sure I was informed of all protection. Lovely people to deal with. Very happy with this Agency and the protection they provide."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. I appreciate you sharing your positive experience with Mellonie as she reviewed your policies. If there is anything else we can do to help, please let us know!"
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Jannis Bartning

February 28, 2025

5  out of  5
rating by Jannis Bartning
"I have all my vehicles and other insurance with them. I had an office visit with Lesley a while ago and it was very nice to talk to her in person. Very genuine and really seems to care. The other day I had a longer phone call with her colleague Mellonie. She took her time to explain all kinds of different policies to me and prepared several quotes after the call. She was down to earth and wanted to talk about every day life topics too. I always appreciate some casual conversation to get to know each other."
We responded:
"Jannis, thank you for your kind words. Mellonie and I appreciate your willingness to visit, so we can get to know you and discuss the details of your policies. We appreciate having you as a customer and look forward to working with you in the future. "
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Diana Merrill

January 17, 2025

5  out of  5
rating by Diana Merrill
"Not only is Lesley and her crew knowledgeable they are friendly and helpful. We have been with Lesley for a long time. If you guys are looking for an amazing agent don’t look any further."
We responded:
"Diana, thank you so much for your review. I am so glad you came in to review your policies, it was wonderful to visit with you. I appreciate your trust in me and allowing us to take care of your insurance and financial needs!"
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Kathleen Trowbridge

January 16, 2025

5  out of  5
rating by Kathleen Trowbridge
"Lesley and her staff are fantastic! They are always available to answer questions or assist with claims or planning. Always friendly and accessible."
We responded:
"Thank you for your 5-star review Kathy and Larry! My State Farm team and I are happy to be your good neighbor and appreciate you both. I certainly enjoyed our visit today!"
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Christy Cartwright

January 10, 2025

5  out of  5
rating by Christy Cartwright
"I highly recommend Mellonie Jackson with State Farm. She assisted me with my homeowners & auto insurance and spent several hours going over my policies and was able to bring my auto insurance down. I’m on a fixed income and needed help lowering my premiums where I could and she was very patient with me. Thank you Melonie!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Thank you for making time to visit with Mellonie and discuss your options for your home and your auto. If there is anything else we can do for your insurance needs, just let us know! We appreciate your business."
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Shannon Backhus

January 10, 2025

5  out of  5
rating by Shannon Backhus
"I have used Lesley Siegfried State Farm for years when my old State Farm agent retired and he recommended her. They have always been very helpful with any and everything our family has needed. Always have saved me money. I spoke to Melanie today to add a new car to the policy and she was great. Looked at different ways to save me money on the monthly payments, and gave my options and suggestions. Always a pleasure to talk to them. Highly recommend their office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office and thankful we were recommended. Happy to hear you and Mellonie had a great conversation and she provided options for your car. If you ever have any questions or need assistance, we’re here to help!"
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Roxanna Bravo

January 10, 2025

5  out of  5
rating by Roxanna Bravo
"i went here today to get insurance for my car and immidelty as i go inside the building mellonie greets me and helped me out soo much. Literally love her, i was there after closing i felt soo bad but she didn't seem annoyed or anything, she was so helpful. Thank you for that wonderful experience she deserves a raise!"
We responded:
"Thank you for your positive feedback! We look forward to continuing to provide you with great service! I'm so glad you had a great experience with Mellonie, and if there is anything else we can do for your insurance needs, just let us know! "